Subject: Tech Support Candidate - Sunil Kumar
From: Sunil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 06:41:02 -0500

| | Tech Support Test

Name | Sunil Kumar
E-mail | [email-masked]
Phone Number | (+91) 9643704354
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi Sangam Vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inse Solutions | Customer support Engineer | 2016 | 8000
Previous Employer 1 | Sysnet Global technology | CSE | 2017 | 11000
Previous Employer 2 | System Integration & Infrastructure Solutions | Senior Customer support Engineer | Still working | 18000

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will ask user about the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the bluetooth Speaker.
Then on bluetooth mode
On bluetooth in  your mobile.
Search the speaker device
Then pair

What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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