Subject: Tech Support Candidate - Jagadish Totakar
From: Jagadish Totakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 05:57:31 -0500

| | Tech Support Test

Name | Jagadish Totakar
E-mail | [email-masked]
Phone Number | (91) 9535701135
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
ITIL, Software applications

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hermes Distillery Pvt ltd | IT Operations lead | | 25000
Previous Employer 1 | Thea Technology | IT Associate analyst | | 17000
Previous Employer 2 | TCS(On contract) | Sr. Field support engineer | | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll check the internet connectivity
2. Browser settings
3. Check from other browsers
4. Website is black listed in firewall or no

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth speaker
2. Go to Mobile settings and turn on Bluetooth
3. Search for Bluetooth device for connecting
4. Connect the device ( add PIN if required)
5. Enjoy listening

What according to you makes you a good candidate for customer service or technical support job?

1. My passion to communicate with new people
2. Proven experience
3. Good in handling pressure

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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