Subject: Tech Support Candidate - Dipanshu Sharma
From: Dipanshu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 05:34:56 -0500

| | Tech Support Test

Name | Dipanshu Sharma
E-mail | [email-masked]
Phone Number | (0) 9560040291
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Najafgarh New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Internet wifi hardware devices and drivers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | PMS ltd | Deo and desktop support | Dec 19 | 26700
Previous Employer 2 | ESSIL ltd | ASG | Feb 16 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check if internet is connected properly
Check date and time
Restart the system
Check if website is not working for everyone or only for me
Check with different website, set browser settinngs to default
Check with different web browser
Check if antivirus is not blocking the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the speaker
In mobile go to settings and turn bluetooth on.
List or available devices will be there, select the name of the speaker and pair.
Click on connect.

What according to you makes you a good candidate for customer service or technical support job?

Relevant and good technical and customer support experience.
Good communication skills.
Ability to understand customer's situation and try to fix his problem keeping the organisations set of protocol in mind.
Ability to handle team as mentor, managing work flow, leaves , breaks of employees.. TNI for low performers, NHT,
Willingness to learn the process and implement as and when required.
Punctual, ready to take the ownership.

These are some the qualities that I possess and I believe they make me fit for the profile.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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