Subject: Tech Support Candidate - Prashant Goswami
From: Prashant Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 05:11:23 -0500

| | Tech Support Test

Name | Prashant Goswami
E-mail | [email-masked]
Phone Number | (282007) 7906134778
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | agra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | ATS | Junior software developer | 2018 | 12000
Previous Employer 2 | 3d Computing | Software developer | 2020 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.first we ask to customer what kind of error showing in your computer screen .
2.then we suggest to customer one time shut down your computer and start and after computer screen open them check.
3. if this steps is not working then i m suggest to customer to go his computer or laptop network setting and troubleshoot your netwok setting

Please list the steps to connect a Bluetooth speaker to your mobile phone. | first we go to our phone setting and  on my Bluetooth then we pair Bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? | communication  skill
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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