Subject: Tech Support Candidate - Deepak Bharambe
From: Deepak Bharambe <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 05:06:07 -0500

| | Tech Support Test

Name | Deepak Bharambe
E-mail | [email-masked]
Phone Number | (954) 5029739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computers Pvt.ltd | Desktop | Till | 18000
Previous Employer 1 | Isourse technology Pvt.ltd | Network | 2018 | 20000
Previous Employer 2 | O.A.compserv Pvt.ltd | Desktop | 2017 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Checking network connectivity
Then if proxy server address needed
Checking n/w driver
Checking wifi driver
Checking securety access TTL 1,2,3
Checking ssh 1,2,3 level security
Checking http with security concern https
Checking security level of browser
Checking if any web certificate needed ofr accessing web site specific ally

Checking windows services of network and internet IIS

Checking firewall update and status of firewall and rules aplied on network authentication from router or firewall device

Etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step go to windows setting.
Devices network bluetooth and wifi
Search bluetooth device
Make portable device in enable state
And try to connect
Loking for if any third party driver needed for poratable device

Checking plug and okay services and bluetooth services

Installing updated driver

What according to you makes you a good candidate for customer service or technical support job?

Analyse issue

Check diffult area

Lok for problems of critical part

Understand user application and uses

And try to Sting the way of technical path for grabbing information for solving user and client issue
I

Inspect the failure occur and trace message of error and work on it

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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