Subject: Tech Support Candidate - Rahul Raisinghani
From: Rahul Raisinghani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 05:04:52 -0500

| | Tech Support Test

Name | Rahul Raisinghani
E-mail | [email-masked]
Phone Number | (+91) 9310031460
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 137
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
IT services

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Incaendo Technologies | BDM/Tech support | 13 july 2018 | 35000
Previous Employer 2 | Prolitus Technologies | BDE/Tech support | 22 July 2017 | 24000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If i am trying to open NDTV website and i get an error, then i will try to find issues related to website as under:-
1) This problems can be solved by restarting the device and make sure the data are saved properly.
2) Open the browser and in the address bar at the top, type in google.com, then click Enter or Return
3) Click the Library button 57 library icon on your toolbar. (If you do not see it there, click the menu button fx57menu then click Library.) Click History and select Clear Recent History.
4) Make sure the web address start with https:// or not. If not, then it needs to rectify by tech end.
5) Remove All Cookies Of Google Chrome Browser
Rest many action can be taken place to review the error and then find solution accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Go to settings
2) Tap the Bluetooth option
3) Turn on Bluetooth
4) A list of available devices will appear.
5) If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6) On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | I am good at client interaction and solve the problem asap so that client get convinced easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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