Subject: Tech Support Candidate - Vijay Krishan
From: Vijay Krishan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 04:53:56 -0500

| | Tech Support Test

Name | Vijay Krishan
E-mail | [email-masked]
Phone Number | (+91) 9716006872
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Patel Nagar New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globtier | IT Engineer | Currently working | 16588
Previous Employer 1 | Hare Krishna Global It Solution | Desktop Support | 2018 | 15000
Previous Employer 2 | Syrex info services India Pvt ltd | IT Executive | 2012 | 6000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of I check Lan connectivity if not ok then check Lan cable if Lan  connectivity ok then go to second step and check proxy settings if proxy use if every proxy setting is ok then removed all cookies and again check website is open or not if open then issue resolved if not open then check other site open or not if open then check to an other system the site is open or not if not open then backend issue if open then reset browser it's default settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of start the Bluetooth speaker then on Bluetooth option in speaker and after that in mobile enable Bluetooth option and search near  Bluetooth device and click to Bluetooth speaker Bluetooth device name to connect.
What according to you makes you a good candidate for customer service or technical support job? | The positive attitude and self confidence and good knowledge with experience makes me good candidate for customers service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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