Subject: Tech Support Candidate - Neelam Sharma
From: Neelam Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 04:46:19 -0500

| | Tech Support Test

Name | Neelam Sharma
E-mail | [email-masked]
Phone Number | (91) 7300820819
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 22
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I energizer | Junior engineer in technical support | 05 jan 2021 | 17000
Previous Employer 1 | Paisabazaar.com | ASC | 26 jan 2020 | 14000
Previous Employer 2 | Serco pvt ltd | SAC | 03122019 | 10000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, all the troubleshooting is depend on the error.
1. We should check the internet status , it is on or off.
2. Then, restart the data.
3. We must be check that website is correctly entered or not .
4. We should try to open in a new tab .
5. We should try to open in another browser.
5. At the end , we should reinstall the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Firstly, Turn ON the BT speaker and set the BT mode of speaker.
2.Turn on the mobile bt and search for new device .
3. Select the BT speaker name from the bt list and then tap on pair device .
4. Tap ok
After follow these steps , you would be able to connect bt speaker with mobile .

What according to you makes you a good candidate for customer service or technical support job? | According to me , A candidate's explanation method in a polite manner to resolve the concern after listen the customer's issue ...this makes me a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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