Subject: Tech Support Candidate - Aakash Tiwari
From: Aakash Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 04:46:13 -0500

| | Tech Support Test

Name | Aakash Tiwari
E-mail | [email-masked]
Phone Number | (87706) 92904
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jabalpur MP
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MPS limited | Support analyst | Working | 23000
Previous Employer 1 | Assist click | Technical support engineer | Nov 2020 | 14000
Previous Employer 2 | ARK info | Technical support | Dec 2018 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To troubleshoot the problem
To clear historical data
To clear cache
To clear recycling bin of unwanted data.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switching on the Bluetooth speaking and before that configure the device name on mobile to connect the device.

What according to you makes you a good candidate for customer service or technical support job?

To understand the issues and correct them on actively.

Best thing is to understand and listen and generate potential queries

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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