Subject: Tech Support Candidate - NEELESH SONI
From: NEELESH SONI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 04:17:33 -0500

| | Tech Support Test

Name | NEELESH SONI
E-mail | [email-masked]
Phone Number | (73556) 12840
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida city center
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | it solution | customer support | | 15000
Previous Employer 1 | silvertouch technologies | MIS DATA EXECUTIVE | 3 APRIL 2019 | 10000
Previous Employer 2 | PC SOLUTION | DESKTOP SUPPORT | 31 DEC 2018 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check the network of current IP addresses using the command ping. if it is showing TL=128ss network is ok. If the IP address is not taken automatically through DHCP then doing a static IP address has to be done.

2) Check the DNS Server to check both preferred and Advanced DNS servers if they are not working. Allow using manually DNS server like 10.10.10.10 or 8.8.8.8.
3) Check LAN CABLE
4) Check whether the website is blocked or not by the firewall. if it is blocked then open it

after this internet as well as the website is opening.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)First, go to the settings menu in windows settings

2) Install the Bluetooth driver and Search for the Bluetooth device and if it is paired already then it will catch both Bluetooth as well as system speaker enabled or discoverable

3) Once it is discovered then it catches it and gives a paired password to the speaker or system.

4) Once it is paired then it automatically gets connected.

What according to you makes you a good candidate for customer service or technical support job?

A guy must have the ability to tackle different users problems over phone calls as well as provide all services regarding customer satisfaction in terms of time saving .Provide faster resolution to user issues. A guy must have good communication to deal with users and talk very politely. He must be taking faith in the customer and not arguing with customers and not delaying issues provides faster resolution. Guys must know how to solve technical problems with coordination of users over phone calls and provide remote support to users. Regular meetings to be done with new implementation and updates on customer satisfaction needs.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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