Subject: Tech Support Candidate - Pranshu singh
From: Pranshu singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 04:11:42 -0500

| | Tech Support Test

Name | Pranshu singh
E-mail | [email-masked]
Phone Number | (91) 8287014845
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur border
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Deltadynamixpvtltd. | noida/gurgaon/delhi | currently | 9k + traveling claim
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. first of all i will check internet connectivity wifi or lan connections working properly or not.
2. Then i will check Url enter correctly or reentering site again.
3. Then i will close browser and open again and try to enter site again
4.other wise i will restart system and try again
5. If all things are properly then i call IT person for help

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First on my bluetooth speaker power
2 Then open my phone's bluetooth and find device name and try to connect
3. If my mobile connected to bluetooth speaker it will shows in upper taskbar in mobile phone

What according to you makes you a good candidate for customer service or technical support job?

I have experience  in IT field. i done so many tasks in my work experience. i am good at hardware. windows installation.
troubleshooting users problem  directly or via remote.
very good in ms office and documentation.
i have knowledge in networking.
connects all types of printers also troubleshoote them.
I am very dedicated to my work and very hardworking person. my 1st priority  is satisfie users problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |