Subject: Tech Support Candidate - Pankaj Saini
From: Pankaj Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 04:02:56 -0500

| | Tech Support Test

Name | Pankaj Saini
E-mail | [email-masked]
Phone Number | (+91) 8467992711
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Valley Telegence Pvt Ltd | Support Engineer | currenty working | 30000
Previous Employer 1 | Intaglio Solutions Pvt Ltd | Desktop Support and cloud solutions architect | 21st feb 2019 | 26000
Previous Employer 2 | Innovazion Reasearch Pvt ltd | Technical Sales Executive | 8th august 2016 | 22000

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will try to open the the same website in another browser in order to ensure that the website is not down. Then I will check if the browser is upto date. If that doesn't work, I will clear cache from my browser and then try to open the website. After doing all the above steps, if I get the same error again, I will reset my browser and then try again. Thats would definitely resolve the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I would ensure that the blutooth of our Phone is on. Then I will press the blutooth connectivity button (if provided) on my bluetooth speaker. Then I will go on the blutooth device list on my phone and wait until I get the name of my bluetooth speaker on my Phone. Once it appear, I will select the name of my blutooth speaker and it will give the message that my blutooth device is conneted.
What according to you makes you a good candidate for customer service or technical support job? | I worked as a customer service exectutive as well as Technical support excutive. I have the ability to quickly identify the issue my customer is facing and then I go for the further resolution. Also If the customer is frustrated, I use to empathize them first so that the effective resolution can be provided. My main focus is customer satisfaction with good experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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