Subject: Tech Support Candidate - Dipesh Goel
From: Dipesh Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 03:30:10 -0500

| | Tech Support Test

Name | Dipesh Goel
E-mail | [email-masked]
Phone Number | (84474) 02468
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | CSA | Dec | 25k
Previous Employer 1 | IENERGIZER | Senior Engineer Technical support | Sept | 18k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check the internet connection
Try to reconnect tge internet
Then try to open another website
Then I will check the browser settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn bluetooth speaker on and put it in pairing mode
Turn on Bluetooth on mobile
Search speaker name in available nearby devices
Click on Bluetooth speaker name to connect it with mobile phone

What according to you makes you a good candidate for customer service or technical support job? | Have relevant knowledge and experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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