Subject: Tech Support Candidate - Vinod Kumar
From: Vinod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 03:16:18 -0500

| | Tech Support Test

Name | Vinod Kumar
E-mail | [email-masked]
Phone Number | (+91) 7859997763
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lakshmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Linkquest | | |
Previous Employer 2 | TGS IT SOLUTIONS | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1st Reset the browser which you use,in mid time save the favorites and bookmarks.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Press the ONN key at Bluetooth speaker for some time there will be blue light will blink.
2.In mobile Bluetooth must be ONN.
3.In mobile Bluetooth search device there will show speaker Bluetooth connectivity name.
4.then click on that name, there will show you your device is pairing.
5. After successfully paired your Bluetooth speaker connected with your mobile.

What according to you makes you a good candidate for customer service or technical support job?

1.Ability  to understand the question of customers.
2. listening carefully customers then reply to the customers not interrupt midtime.
3.Give appropriate and polite answers.
4.if issues not fixable then escalate to the higher level.
5.finally customers problem will solve close the case.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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