Subject: Tech Support Candidate - Swati Singh
From: Swati Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 03:11:10 -0500

| | Tech Support Test

Name | Swati Singh
E-mail | [email-masked]
Phone Number | (798) 2309578
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VMware, AWS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | UST | Associate System Engineer | 31/01/2021 | 25000
Previous Employer 1 | n/a | | |
Previous Employer 2 | n/a | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the error and try to understand what its about.
2. Try https://www.ndtv.com
3. Check if internet is working fine or not.
4. Try loading same website from different browser.
5. Delete all older cookies and try again.
6. Delete entire browsing history and try again
7. Reboot laptop and try same website.
8. Try opening website from different workstation or device.
9. make entry in localhost file and try opening website.
10. Resolve IP address of the website and try using IP address instead of website name

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth speaker
2. Turn on bluetooth on mobile phone
3. Refresh and sync speaker with mobile phone
4. Connect bluetooth of speaker with mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

1. I am a patient listener and know how to handle irate customer.
2. I am a customer obsessive person and willing to take ownership of customer's problem.
3. I am willing to run extra mile to solve customers' problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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