Subject: Tech Support Candidate - Rishabh Sharma
From: Rishabh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 02:53:58 -0500

| | Tech Support Test

Name | Rishabh Sharma
E-mail | [email-masked]
Phone Number | (91) 7317000915
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hari Nagar, Ashram, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
VPN, Active Directory, Service Now

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Coforge Ltd. | Executive | Currently working | 13500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the internet connection first and if my internet will be connected then I will check the error that why it will be showing error and if it will be solved from my side then I will solve otherwise I will forward that incident to dedicated team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On the speaker.
2. Then on the bluetooth of speaker.
3. On bluetooth of your mobile phone.
4. Pair the bluetooth device which is your speaker.
5. Connect the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I can easily resolve the queries of customer and can easily understand the problem of customers. And, I have decision making ability so, I can quickly give the solution related to their queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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