Subject: Tech Support Candidate - Naveen Negi
From: Naveen Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 02:46:01 -0500

| | Tech Support Test

Name | Naveen Negi
E-mail | [email-masked]
Phone Number | (+91) 8130983384
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | West Vinod Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Axness Technology Pvt Ltd | Senior system analyst | NA | 23200
Previous Employer 1 | IND innovation Pvt Ltd | Technical support Engineer | 09/2020 | 15200
Previous Employer 2 | Lions Workforce Solutions | Service Engineer | 07/2017 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will Click on history on my browser and will clear recent history.
Then I will clear all the Cookies and Cache from the browser.
Next step what I will be doing is to verify the proxy settings in browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly I will unlock my Phone by authenticating myself.
Then I will go to the bluetooth section on my phone and enable it.
Third step will be turning on  the Bluetooth speaker.
Then I will search for that Bluetooth device name for pairing.
Then I will pair that device with my Phone.
Then I will connect the Bluetooth device.

What according to you makes you a good candidate for customer service or technical support job?

I have the ability of attentiveness.
I can communicate clearly.
I have the patience in customer support.
I have the ability to read customer.
By having these all qualities I thing I can be a good candidate for this role.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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