Subject: Tech Support Candidate - Amandeep Singh
From: Amandeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 01:49:34 -0500

| | Tech Support Test

Name | Amandeep Singh
E-mail | [email-masked]
Phone Number | (91) 7973285499
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Tech support ASSOCIATE | March 2020 |
Previous Employer 1 | ADP Pvt Ltd | Tech support analyst | Feb 2017 |
Previous Employer 2 | Dell international | Advance resolution expert | March 2012 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check if the name of the website has been entered correctly.
Check if I have internet connection by looking at the bottom right of the screen.
Check if ethernet cable/wifi is connected.
Try different Browser.
Try to reconnect ethernet cable OR connect back to wifi.
Power cycle Router and computer.
Run Diagnose network problems wizard.
Ping www.ndtv.com
Check Ethernet drivers.
If on wifi Try to connect 4g mobile hotapot.
Release renew ipconfig
Flush DNS
Reset winsock
Boot in safe mode with networking.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Press and hold pairing button on speaker until it starts flashing.
Turn on blutooth on phone.
Discover spaker in blutooth list.
Hit connect.

What according to you makes you a good candidate for customer service or technical support job?

Vast experience of troubleshooting over various platforms through different modes of communication.
A great learning curve.
My calm and patient personality even under high work stress environment.
I posess great communication skills and Im higly professional.
Friendly attitude towards colleges and management.
Self motivated and highly enthusiastic to learn new stuff/skills.
My endeavour to be a better human each day, every day.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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