Subject: Tech Support Candidate - Rohit Sinha
From: Rohit Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 21:48:31 -0500

| | Tech Support Test

Name | Rohit Sinha
E-mail | [email-masked]
Phone Number | (+91) 9944790171
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Analyst | NA | 16700 INR
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would start off by trying to connect to some other URL most probably google.com to check if internet connection is working properly. If I still get the error while connecting, I would go on to check my setup using the OSI model of networking. To minimize the time taken to resolve the issue, I would quickly call the ISP provider and ask them to check the issue from there end and in parallel I would go on check the VPN connections in my system along with the firewall security settings. If possible, I would ask someone to check the physical connection as well in the meantime.
If we get okay response from google.com, I would check my vpn connection and the firewall security settings. If possible I would contact my friends to connect to www.ndtv.com and check if they are getting the response. If they are also not getting any response I would try to contact support team of ndtv to check on the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Pair a Bluetooth accessory
Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company.Lastly, I was good at my education too and performed well at my trainings as well in my previous job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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