Subject: Tech Support Candidate - Ankur Agarwal
From: Ankur Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 15:10:31 -0500

| | Tech Support Test

Name | Ankur Agarwal
E-mail | [email-masked]
Phone Number | (91) 8839357969
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vedantu Innovations | SAC | 27 July 2020 | 45000
Previous Employer 1 | Think & Learn Pvt. Ltd. | BDA | 21 dec 2019 | 56000
Previous Employer 2 | Cubelelo.com | IT ops Mgr | 31 dec 2018 | 42000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check if the internet is working or not. I will try to load up google.com or anything else and see if that is working.

2.If the internet is not working then I will fix that.

3.I will check the internet connection from the wifi
router or the switch and isolate the issue and then proceed accordingly.

4.If it is working fine from the router or the switch but then I will open up Network Connections from cmd then ncpa.cpl and disable then enable the connection which usually will fix it.

4.If the internet is not the issue and the issue is with the specific website, I will check for spelling errors in typing the website address and also if the website is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down on the status bar.
2.Long press the Bluetooth icon.
3.This opens the Bluetooth menu.
4.Switch on the Bluetooth.
5.Search for Bluetooth devices.
6.Click on the Bluetooth Speaker's name when it
appears.
7.Pair the phone with the speaker.

What according to you makes you a good candidate for customer service or technical support job?

1.Positive attitude.
2.Good listening skills.
3.Trying to empathize with the customer.
4.Ability to understand and solve the issue quickly.
5.Ability to keep calm when the customer isn't.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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