Subject: Tech Support Candidate - Rahul Jha
From: Rahul Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 11:40:30 -0500

| | Tech Support Test

Name | Rahul Jha
E-mail | [email-masked]
Phone Number | (91) 9651757055
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Narayna vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Tally

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Eminence softech pvt. Ltd. | RF Engineer | 31/03/2019 | 12500
Previous Employer 2 | Zeneva Tech Pvt. Ltd. | Business Development Executive | 25/10/2017 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First check that the name of website is correct or not.
2. If it is correct then try it to another brouser ,some times some sites are not open in all brouser.
3. May be the site is in update process.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open Bluetooth in your phone and then search the device.
2. Turn on the device.
3. See the search results then find out the device and then connect with password.

What according to you makes you a good candidate for customer service or technical support job?

I'm Electronics and communication engineer so I am aware of most of the technology.
And I'm a very friendly nature person and I have arleady worked for costomer service where I can handle all my customers and satisfied them.
So I think I'm suitable for this position.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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