Subject: Tech Support Candidate - Simran Jeet kaur Simran
From: Simran Jeet kaur Simran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 10:56:16 -0500

| | Tech Support Test

Name | Simran Jeet kaur Simran
E-mail | [email-masked]
Phone Number | (91) 9711700400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar , Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Techlogies | Senior analyst | Na | 32000
Previous Employer 1 | Wipro | Senior associate | 10 October | 24000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart computer.
Check the Internet connection.
Will check whether the particular website is not loading or all.
Clear the cache and reset browser.
Blacklist check.
Check proxy settings.
Try to ping.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of click on settings.
Go to Bluetooth option.
Enable Bluetooth.
Select the name of Bluetooth device from available devices listed below.
If cannot find name, enable disable Bluetooth option again and turn on/off Bluetooth speaker.
Still doesn’t connect try rebooting phone.

What according to you makes you a good candidate for customer service or technical support job?

Communication skills is the basic key in customer service.
In depth knowledge of software and hardware.
Ability to identify and diagnose the root cause of the problem and troubleshoot accordingly.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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