Subject: Tech Support Candidate - SHASHIDHAR TIWARI
From: SHASHIDHAR TIWARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 09:56:13 -0500

| | Tech Support Test

Name | SHASHIDHAR TIWARI
E-mail | [email-masked]
Phone Number | (+91) 8130197365
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram, Ghaziabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | ANDAAZ FASHION | SR. CUSTOMER SERVICE EXECUTIVE | 17th of December 2020 | 27000
Previous Employer 2 | G-LIFE TELEMARKETING SERVICES | TEAM COORDINATOR | AUGUST OF 2017 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will recheck link being used to open ndtv site. If I am using correct URL, I will then check my internet connection if it is working fine or not. I will also check my browse, if it is up to date or not.

Then I will be changing my default browser to another browser and then will check again, as in some scenarios after a browser update, the OS setting of the default browser fails to get updated.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Setting.,
2. Click on Bluetooth Option.,
3. Turn it on.,
4. Search for Available Devices.,
5. On the other hand, turn on the speaker and select it's Bluetooth connectivity option.,
6. Then click on the given speaker's name on your phone to connect.

What according to you makes you a good candidate for customer service or technical support job?

1. Politeness
2. Calm and humble
3. Interactive
4. Thoughtful
5. Highly Skilled on required platform to understand customer's main problem
6. Hardworking and focused mind.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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