Subject: Tech Support Candidate - Nandhu Krishnan
From: Nandhu Krishnan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 09:08:29 -0500

| | Tech Support Test

Name | Nandhu Krishnan
E-mail | [email-masked]
Phone Number | (+91) 9947471638
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Trivandrum,Kerala.
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
WEB Developing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | JHF IT Services | System analyst | 25-12-2020 | 18000
Previous Employer 2 | Ubrosoft India | IT Supervisor | 31-10-2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Check the lan/wlan is connected.
2- Check the time and date is correct.
3- Check the www.ndtv.com is pinging.
4- Check and clear the browser cache.
5- Check the router configuration.
6- Check the system network configuration, etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth device then turn on the Bluetooth on phone and try to connect the correct device it will connect automatically in some cases we need to type the passcode of the device we need to connect.
What according to you makes you a good candidate for customer service or technical support job? | Technical support sounds good to me.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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