Subject: Tech Support Candidate - RAFIA KHAN
From: RAFIA KHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 08:41:42 -0500

| | Tech Support Test

Name | RAFIA KHAN
E-mail | [email-masked]
Phone Number | (+91) 9599261494
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamia Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I get an error, I will check if I am able to open another website in the same browser.
If another website can`t open in the browser, then I will check in a different browser. If still, I got the same problem then I will check my internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, open the Bluetooth option on the mobile phone. Then, check the Bluetooth speaker is available for not.
If, it`s available and tap on the name on the Bluetooth speaker name.
Pair it with your mobile phone.
And enjoy music.

What according to you makes you a good candidate for customer service or technical support job?

According to me, a good candidate for customer service or technical support job is the one who can resolve the quires of the customer and treat the customers very calmly.
The one who understands the single need of the customer and try to resolve the problem with all his/her efforts.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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