Subject: Tech Support Candidate - Ashwin Kumar G
From: Ashwin Kumar G <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 07:38:23 -0500

| | Tech Support Test

Name | Ashwin Kumar G
E-mail | [email-masked]
Phone Number | (91) 9840374656
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Css corp | Network Engineer | 18-01-2021 | 47000
Previous Employer 1 | HCL technologies | Senior cusotmer service | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check whether internet is working
2. Check if the website is reachable or not from differnt browsers
3. Clear browsing cache
4. Enable TLS and SSL
5. Try Disabling addons
6. Check proxy
7. Check CMOS
8. Check for Malware
9. Reset the browser
10. Check firewall

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

I have a unique combination of effective communication and technical knowledge, which means I’ll be able to deliver the best resolution. .
I excel in the kind of team working environment you’ve built here.
I’m known among my coworkers as a great Engineer that has always come easily to me / I’m particularly good at Listening, resolving.
I can see myself continually growing and developing my skills and knowledge to become even more valuable to the company in the coming years.
This is my dream job. Someone else might have better credentials, but within a few months, I’ll have those same credentials, plus the passion those others lack.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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