Subject: Tech Support Candidate - Nishant Ranjan
From: Nishant Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 06:21:52 -0500

| | Tech Support Test

Name | Nishant Ranjan
E-mail | [email-masked]
Phone Number | (+91) 8427012593
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ESC Informatic | Technical Support Engineer | | 22000
Previous Employer 1 | Vedantu | Operation Executive | 30th Dec 2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The error can happen due to many reasons like invalid cookies, DNS server issues, internet connection. So before confirming that it's a fault of computer or web browser we have to diagnose the problem. There may be a physical cause such as wifi-hotspot got errors, issue of router, cables are inappropriate or they are not connected properly etc. Must try to run the website on another system if then also it doesn't work then there is a issue with website because of server down.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly turn on bluetooth for both mobile phone and speaker. Tap pair new device if you don't find any then scan or refresh for new device. Tap the name of bluetooth device you want to pair with your device.
What according to you makes you a good candidate for customer service or technical support job? | To help someone by providing correct information and maintaining professional relationship with customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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