Subject: Tech Support Candidate - Pankaj Pal
From: Pankaj Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 05:53:51 -0500

| | Tech Support Test

Name | Pankaj Pal
E-mail | [email-masked]
Phone Number | (91) 8178286328
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | east delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Netconnect pvt ltd | Wintel Admin L1 | 30 June 2017 | 17104
Previous Employer 2 | Globtier Infotech pvt ltd | Desktop Engineer L2 | 31 July 2020 | 20312

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we have to check the internet is working properly or not just open a new tab and open google  or other site.
We have to check by using ping the IP
We can also clear the cache and temporary files.
We have to check also the site has access or blocked in browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on a Bluetooth speaker and then enable Bluetooth on your phone and waiting to automatic search for the new connection if not connected then we can search manually.
We can also refresh the list and after appear the new connection connect it in the phone.

What according to you makes you a good candidate for customer service or technical support job? | diagnose the problem quickly and resolve on time and also justified the appropriate solution to the customer for the related issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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