Subject: Tech Support Candidate - Pooja Kumari
From: Pooja Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 04:59:26 -0500

| | Tech Support Test

Name | Pooja Kumari
E-mail | [email-masked]
Phone Number | (+91) 9650386633
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nikom Infrasolution Pvt Ltd | Assistant Manager | March 2018 | 40000
Previous Employer 1 | Accurate Limited, Greater Noida | Project Engineer | Nov 2014 | 32000
Previous Employer 2 | Medhaj Techno Concept Private Limited, New Delhi | Senior Engineer | Jan. 2014 | 27000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check if the issue is related to the Internet or Intranet. For checking the same, will try to open few more website from eg bbc, facebook

If another website opened - The issue is with the website, in that case I will ask few of my colleagues to open the same website, just to ensure my ISPs DNS is working correctly.

If another website is NOT opening - I will check if local hosted services are reachable eg DHCP Server. If the local services are reachable and internet sites are not reachable we need to open a case with ISP. In an enterprise network, a network engineer can check the peer network and neighborship and if required a case can be opened with the ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth Setting
Device Discovery ON
Pair >  Connected

What according to you makes you a good candidate for customer service or technical support job? | Hard Working, Can adapt easily, Quick learner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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