Subject: Tech Support Candidate - jackson thomas
From: jackson thomas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 04:38:11 -0500

| | Tech Support Test

Name | jackson thomas
E-mail | [email-masked]
Phone Number | (91) 9037047289
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | eynetechservices | system engineer | na | 17000
Previous Employer 1 | precesion tech serve | system engineer | feb2016 | 12000
Previous Employer 2 | cms it service | field engineer | jan2016 | 10000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- checked whether computer is connected to internet
- checked whether proxy settings
-checked whethet time bios settings is fine

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn on the bluetooth speaker
- turn on the bluetooth in mobile phone
- scan the near by discoverable device and select the bluetooth speaker
- select to connect and pair the device with mobilephone

What according to you makes you a good candidate for customer service or technical support job?

-always be a pleasant attitude towards the customer issues .
- Customer service is basically builds up with future business oriented one.
-Make impressive ,good rap with the customers that we are interacting

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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