Subject: Tech Support Candidate - Mohd kashif Islam
From: Mohd kashif Islam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 04:27:58 -0500

| | Tech Support Test

Name | Mohd kashif Islam
E-mail | [email-masked]
Phone Number | (+91) 8840686166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer IT services Pvt Ltd | Customer support associate | | 29700
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll check for the error message. Then I'll try opening some other web page. If it shows connectivity issues, I'll check with my internet service provider.
If the isse is not with connectivity, the next step I would take is to open the page in incognito window which will bypass the cache and cookies. If problem is resolved, then I'll simply clear the cache and cookies of browser for the page to run on normal page
If incognito window does not work, I'll try another browser.
If another browser does not work, I'll try again after some time.
Lastly if that doesn't work, I'll reach out to care department.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth of speaker and put it in pairing mode by following instructions from manual.
2. Turn on the bluetooth on the phone.
3. Search the name of speaker from list and click to connect.

What according to you makes you a good candidate for customer service or technical support job? | Focusing primarily on resolving customer concern in the meanwhile providing customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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