Subject: Tech Support Candidate - Ankita Bhardwaj
From: Ankita Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 04:06:01 -0500

| | Tech Support Test

Name | Ankita Bhardwaj
E-mail | [email-masked]
Phone Number | (91) 8171114560
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Allianz | Senior associate | |
Previous Employer 2 | Vcare | Senior chat associate | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the Internet connection.
2.check the lan wire.
3. Check if the Website is Down for Everybody or Just Me.
4.after checking all these thing restart the device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth of the speaker.
2. Go to the phone’s setting then turn on the Bluetooth.
3. Find the device name
4.pair the device.

What according to you makes you a good candidate for customer service or technical support job?

1. Understand the customer query as per query need to resolve the issue with in short time frame.
2.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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