Subject: Tech Support Candidate - Surya Nath Mukherjee
From: Surya Nath Mukherjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 03:58:18 -0500

| | Tech Support Test

Name | Surya Nath Mukherjee
E-mail | [email-masked]
Phone Number | (91) 7044954930
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Core java ,advanced java, mysql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Erevmax Technolgies | Sr. Engineer Tech Support | 31.05.2020 | 31000
Previous Employer 2 | Wipro bpo | Associate | 31.05.2015 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First check the spelling whether it is written properly or not.
2. Check whether HTTP or HTTPS is there  with the url or not
3. If the same is correct then check whether the device or host is connected with the internet or not , if not then need to connect .
4.Next if the same is connected yet and still error is coming then we need to check whether IP address ,to connect the web, has been assigned to the machine or not .
5. If all the above fails then apply the windows diagnostic tool from control panel which fix the problem mostly.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Settings -> bluetooth -> turn on -> click on the device which you want to connect
What according to you makes you a good candidate for customer service or technical support job? | I have very good root cause analysis ability , excellent troubleshooting skill , good communication skill and ability to listen and understand what the customer wants from us and provide the best resolution to make them satisfied.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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