Subject: Tech Support Candidate - RAJIV SHARMA
From: RAJIV SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 03:53:40 -0500

| | Tech Support Test

Name | RAJIV SHARMA
E-mail | [email-masked]
Phone Number | (7906) 903954
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector 19
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Panacea | Senior Executive | 13.06.2020 | 36,800
Previous Employer 1 | India Glycols Ltd | Executive | 31.08.2019 | 22,600
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Check whether the website URL is correctly entered.

2)Check whether the internet connection is ON/OFF.

3)Check whether the website complies with the local internet policies of the country.

4)Check whether the system firewall /Antivirus is'nt blocking the website.

5)Is the issue is occurring on a single web browser or in multiple browsers? If a single browser, then try to re-install it. If it is happening in multiple browsers follow the above troubleshoots.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Turn on the Power button and Bluetooth transmission button of the Bluetooth speaker.

2)Switch on the Bluetooth of your mobile handset.

3) In the search panel, the default device name of the Bluetooth speaker will appear, click on it.

4) An IVR/default beep sound will indicate the sucessful connection.

What according to you makes you a good candidate for customer service or technical support job?

1)Good communication skills.
2)Avoid using jargon.
3) For a Tech. support, one should be thorough will technical skill sets which are required to accomplish the task.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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