Subject: Tech Support Candidate - Tanushree Das
From: Tanushree Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 03:36:45 -0500

| | Tech Support Test

Name | Tanushree Das
E-mail | [email-masked]
Phone Number | (+91) 9643908222/7982475343
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad (Haryana)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | R1RCM | Sr. Analyst | 06/06/2020 | 22k
Previous Employer 1 | Oriflame India Pvt Ltd | CCE | 31/03/2017 | 15,500
Previous Employer 2 | JCB India Ltd. | Help Desk Executive | 30/03/2014 | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will close the window and try it after sometime by using another window or instead of opening it on Google Chrome, I will try it opening in internet explorer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st - will on the Bluetooth at my phone.
2nd - will go to the settings and check the Bluetooth setting.
3rd - Pair the Bluetooth and connect accordingly.

What according to you makes you a good candidate for customer service or technical support job? | According to me I have a great customer service skills and build connection with customers through a cheerful nature and smile. I have that patience of listening and taking accountability to solve the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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