Subject: Tech Support Candidate - Divya Pareek
From: Divya Pareek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 03:33:27 -0500

| | Tech Support Test

Name | Divya Pareek
E-mail | [email-masked]
Phone Number | (91) 9599528032
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Webdyn India Pvt Ltd | Senior Technical Support Engineer | 30th June 2019 | 73000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I would check the accuracy the address in search bar and will check the internet connection. If both of them are correct then I will check the browser setting if something is blocking the site or not. If yes , then I will remove that block setting will reopen the browser and will try to open the site again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable the Bluetooth option --> search for the Available devices (refresh if needed) --> Connect and Pair.
What according to you makes you a good candidate for customer service or technical support job? | My strong technical and Interpersonal skills along with good command over communication makes me a best suitable candidate for the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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