Subject: Tech Support Candidate - Komil Mongia
From: Komil Mongia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 03:23:13 -0500

| | Tech Support Test

Name | Komil Mongia
E-mail | [email-masked]
Phone Number | (+91) 7837753844
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rajpura, Punjab
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mindtree Limited | Senior Engineer | Will be decided once I ll have offer | 60 plus
Previous Employer 1 | Infosys Private Limited | Technology Analyst | 2nd Nov 2018 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I ll open a new tab and check if other websites load or not.
2. If other website loading and only one not load means issue with this only.
If other also donot load, then try to open links in  other browser and try in that.
3. If nothing is working then check your internet connection.
4. Try restarting your devixe as most of the problem resolve by restarting device only.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Make sure bluetooth speaker is available i.e enabled/On so as to connect.
2. Then in your devide either you can go to settings or swipe down from top of screen to see bluetooth shortcut.
3. Touch and hold bluetooth icon.
4. Check is the device is listed in paired available devices if previously connect if not add a new device or check for available devices and pair the one you wanted to connect.
5. Once connected you will hear your device is connected and connected mentioned in front of device can also be seen.

What according to you makes you a good candidate for customer service or technical support job?

1. My overall experience so far that I have is based on Technical and Customer support itself.
2. My confidence and way of working, confidence makes me fit for this.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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