Subject: Tech Support Candidate - Sahil Sharma
From: Sahil Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 03:21:38 -0500

| | Tech Support Test

Name | Sahil Sharma
E-mail | [email-masked]
Phone Number | (91) 9711624878
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Malviya Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Experis IT | Team Leader | 19-11-2020 | 21800
Previous Employer 1 | Sysnet Global | Sr. ENGINEER | 30-11-2017 | 16500
Previous Employer 2 | Futuresoft | Engineer | 31-03-2015 | 8500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Dear User,

Please follow the below steps.

1. Check the Lan connectivity sign on bottom  right side(yellow, red cross or Ok)
2. If Ok then check the url you have entered.
3. Check the url on another browser.
4. Check the url ping response(ping xxxx.com -t)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the  bluetooth device.
2. OPEN BLUETOOTH on your mobile
3. Search the name of blutooth device
4. Then click ok.

What according to you makes you a good candidate for customer service or technical support job? | I have 5 years of experience in customer infra support in multiple nature of domain.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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