Subject: Assigned to Group - Re: Virtual issues at Fitness First Bondi Platinum
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Wed, 06 Jan 2021 07:46:53 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Re: Virtual issues at Fitness First Bondi Platinum Hi

This is Sue Weaver, Group Fitness Manager at Bondi Platinum Fitness First

The Virtual IPad has disabled and is saying connect to ITunes.

All the emails we have for Apple ID will not work.

Do you have another email by any chance, that was connected to the IPad?

Many thanks for your help

Kind Regards

Sue

*Sue Weaver*
*Group Fitness Manager I *
*Fitness First AustraliaBondi Platinum and Bondi Spring Street Platinum*

*BP : Level 6, Westfield 500 Oxford Street, Bondi JunctionSS : Level 1, 110
Spring Street, Bondi Junction*

*T (02) 9021 4521 | T (02) 8383 5826 | M 0450 957 422*

On Wed, 11 Nov 2020 at 09:35, Les Mills International <
[email-masked]> wrote:

> Hi Brad,
> ​
> Thanks for confirming the setup.  Is the Blustream unit locked for 1080p
> HD video footage (input and output)?  The unit doesn't scale provided it's
> been setup according to the attached specs in the article link below.
>
>
> https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084205-what-is-an-edid-and-why-would-i-need-one-
>
> It sounds like the switcher or processor are detecting the wrong signal
> settings momentarily (EDID).  It could also be a cable fault, causing the
> signal EDID to flick unpredictably.
>
> Does that help?
>
> Thanks
>
> Charlotte
>
>
> Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4097
>
> On Tue, 10 Nov at 7:50 PM , Brad.richardson <
> [email-masked]> wrote:
> Hi Miriam & Pritish,
>
> The content is currently expending in the top left of the video wall, and
> at times not displaying content at all. We replaced the HDMI to USB-C
> adaptor to the iPad, which resolved it momentarily but then it went back to
> the expanded issue. The content seems to be displaying as it should after
> cabling is reset and a virtual class is reset for 30 minutes – 2 hours
> before expanding again.
> The club also has a Teambeats console in the studio and it is not
> experiencing the same issue. The de-embedders for both consoles were
> swapped to identify if one of them was creating the fault, and the issue
> occurred again with the swapped unit.
>
> Please do not hesitate to contact me with any questions.
>
> Thank you
>
> Brad Richardson
> OPERATIONS MANAGER
> Compact Monitor Systems Australia
> t) 61 2 9540 4000
> m) 61 432 338 942
>
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>
>
> From: Miriam Cohen <[email-masked]>
> *Sent:* Tuesday, 10 November 2020 9:18 AM
> *To:* Les Mills International <[email-masked]>
> *Cc:* [email-masked];
> [email-masked];
> [email-masked]
> *Subject:* Re: Virtual issues at Fitness First Bondi Platinum
>
> Hi Bill and Brad.
>
> Is the virtual system at Bondi Platinum working now?
>
> If not, can you please reply to all with the following information?
>
> I imagine it's not a set up issue but I think the Les Mills Virtual
> Support team need to rule that out:
>
> Could you please let us know if you are using all the right equipment for
> the Virtual Setup? You can cross-check the equipment from the link below.
> ​
>
> https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-
> ​
> Also, what is the make and model of the EDID installed?
>
> ​You can check this information from your AV provider or the hardware
> supplier.
>
> Once we have the information we would be able to advise you further.
> ​
> Kind regards,
> Pritish
> Customer Services
> Les Mills Virtual App
>
> Miriam
>
> Miriam Jaclyn Cohen | Business Partnership Manager NSW
> Les Mills Asia Pacific |
> PO Box 3998 Manuka ACT 2603 AUSTRALIA
> tel +61 481 213 176 | fax +612 6282 0563 | [email-masked] |
> www.lesmills.com.au | Linkedin
>
> *WORLD UNITED | A fully customisable global event | Re-engage & attract
> members | Turbocharge your relaunch | **www.lesmills.com.au/united
> <http://www.lesmills.com.au/united>*
> The contents of this email and its attachments are confidential and
> privileged. Any unauthorised use of the contents or trademarks is expressly
> prohibited. If you receive this email in error, please contact us, then
> delete the email and any attachments.
>
>
> ------------------------------
> *From:* Les Mills International <[email-masked]>
> *Sent:* Monday, 9 November 2020 6:15 PM
> *To:* Miriam Cohen <[email-masked]>
> *Cc:* [email-masked] <
> [email-masked]>;
> [email-masked] <[email-masked]
> >
> *Subject:* Re: Virtual issues at Fitness First Bondi Platinum
>
> Hi Miriam, Sue,
> ​
> ​I hope you are doing well.
> ​
> Could you please share the requested information in the previous email?
> ​
> ​If possible please do check with your AV provider and send us the
> Schematic of the Virtual Setup so that we can investigate this further?
> ​
> Also, please do let us know the make and model of the EDID using.
> ​
> We will leave this ticket open for a few more days if you need assistance
> with anything else.
> ​
> Kind regards,
> Pritish
> Customer Services
> Les Mills Virtual App
>
> Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4097
>
>
> On Wed, 4 Nov at 8:41 PM , Les Mills International <
> [email-masked]> wrote:
> Hi Miriam,
> ​
> Thank you for raising this with us.
> ​
> It seems like an equipment-related issue at the first glance. However, we
> would be more than happy to investigate it further to provide a better
> understanding.
>
> @ Hi Sue, could you please let us know if you are using all the right
> equipment for the Virtual Setup? You can cross-check the equipment from the
> link below.
> ​
>
> https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-
> ​
> Also, what is the make and model of the EDID installed?
>
> ​You can check this information from your AV provider or the hardware
> supplier.
>
> Once we have the information we would be able to advise you further.
> ​
> Kind regards,
> Pritish
> Customer Services
> Les Mills Virtual App
>
> Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4097
>
>
> On Wed, 4 Nov at 5:20 PM , Miriam Cohen <[email-masked]> wrote:
> Hey there Les Mills Support Team.
>
> I just spoke with Sue from Fitness First Bondi Platinum. They're
> experiencing issues with the Les Mills Virtual App. It appears that the
> class will start normally, then sometimes expand the display so you can
> only see a hand or a foot on the entire screen, then it cuts off.
>
> Can you please look into what might be causing this?
>
> Thanks,
>
> Miriam
>
> Miriam Jaclyn Cohen | Business Partnership Manager NSW
> Les Mills Asia Pacific |
> PO Box 3998 Manuka ACT 2603 AUSTRALIA
> tel +61 481 213 176 | fax +612 6282 0563 | [email-masked] |
> www.lesmills.com.au | Linkedin
>
> *WORLD UNITED | A fully customisable global event | Re-engage & attract
> members | Turbocharge your relaunch | **www.lesmills.com.au/united
> <http://www.lesmills.com.au/united>*
> The contents of this email and its attachments are confidential and
> privileged. Any unauthorised use of the contents or trademarks is expressly
> prohibited. If you receive this email in error, please contact us, then
> delete the email and any attachments.
>
>
> 4097:859387
>
> 4097:859387
>

 https://immersivesupport.lesmills.com/helpdesk/tickets/4210