Subject: Tech Support Candidate - Megha Jaswal
From: Megha Jaswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 02:12:18 -0500

| | Tech Support Test

Name | Megha Jaswal
E-mail | [email-masked]
Phone Number | (91) 9958799804
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 26, Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
Active Directory, Office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British Council Management Services | Senior Analyst | NA | 27,500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection settings.
Check whether the site is blocked by the admin or not.
Try accessing the site in a different browser.
Clear browser cache and cookies.
As per the error I will ask the user to try connecting to a different network and see if the site works then, if it works using another network, then it might be proxy settings issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker.
Enable Bluetooth on the mobile phone.
Check discoverable items in phone's Bluetooth.
Pair the devices.
It will be connected.

What according to you makes you a good candidate for customer service or technical support job?

I am sincere, hardworking, good and quick learner, I have good technical knowledge regarding active directory, Office 365.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |