Subject: Tech Support Candidate - Rishabh Verma
From: Rishabh Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 02:05:28 -0500

| | Tech Support Test

Name | Rishabh Verma
E-mail | [email-masked]
Phone Number | (+91) 8077287241
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 63
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | viyam info solution | TSG adviser | July 20 | 15K
Previous Employer 2 | Intarvo | Domestic | Dec 19 | 15k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - refresh the web page
Step 2 - restart web browser
Step 3 - checking the connectivity
Step 4 - check VPN setting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- open the Bluetooth of both device
Step 2 - pair both device
Step 3 - connected

What according to you makes you a good candidate for customer service or technical support job?

Communication skill
First listen to customer problem and solve the problem in one call only

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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