Subject: Tech Support Candidate - ishwari dangwal
From: ishwari dangwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 02:02:19 -0500

| | Tech Support Test

Name | ishwari dangwal
E-mail | [email-masked]
Phone Number | (91) 8800660245
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | concentrix daksh private ltd | customer advisor | 16 may 2018 | 21000
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first i will check what type of error it is, whether internet is working or not in the system, customer is using any vpn in the system.

then i will check if the system date and time is correct or not. And will check the same with the another browser if website is opening or not will check the internet speed.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | first we have to open Bluetooth on both the device, if we are connecting it with the phone then we select Bluetooth icon on our smartphone click on setting and then we search for the smart-speaker select on the speaker name and click on paring. Generally it depends on the speaker to click on the Bluetooth icon on the speaker for paring.
What according to you makes you a good candidate for customer service or technical support job? | I have sound knowledge about computers, and smartphone. I have good attitude towards customer service and always believe in one call resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |