Subject: Tech Support Candidate - Sumit Raj
From: Sumit Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 01:49:09 -0500

| | Tech Support Test

Name | Sumit Raj
E-mail | [email-masked]
Phone Number | (+91) 8409822885
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TechMahindra Ltd | 1.9years | | 13500
Previous Employer 1 | Jetking | 1 years | 1 march 2019 | 5000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we check the internet connectivity and also check if there is any proxy or VPN active. Then we check browser and also try the same by clearing the browser history or check the same from different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the Bluetooth speaker and wait for pairing mode then search the same on phone then pair and connect.
What according to you makes you a good candidate for customer service or technical support job? | Police behaviour, good communication and good technical skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |