Subject: Tech Support Candidate - Himanshu Tanwar
From: Himanshu Tanwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 01:44:35 -0500

| | Tech Support Test

Name | Himanshu Tanwar
E-mail | [email-masked]
Phone Number | (+91) 8123978961
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DXC technology | Service delivery coordinator | 15th Match 2021 | 32000
Previous Employer 1 | First Siurce India Pvt lyd | Customer support executive | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check browser settings like it’s IP address is static or dynamic and ipconfig of the browser to make sure it has right address
Check if it’s connecting via secure or unsecured  connection ex:- http or https.
Reset the browser to default settings if nothing work

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on Bluetooth for the device and also for the Mobile
Search via mobile for the device and connect to the device
Once connection is setup it can be used

What according to you makes you a good candidate for customer service or technical support job? | I have relevant experience in this field
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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