Subject: Tech Support Candidate - sumit pal
From: sumit pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 01:27:12 -0500

| | Tech Support Test

Name | sumit pal
E-mail | [email-masked]
Phone Number | (+91) 8860019552
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Barclays shared services | Process advisor | 30 September 2020 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First check the internet connection on router. 2. Check the internet connectivity on the desktop.
3. If the internet connection is still not working try to reboot the router.
4. If the internet is connected than reload the webpage.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth speaker.
2. Switch on the bluetooth mode in mobile phone.
3. Search for the bluetooth device in mobile phone.
4. When the active bluetooth speaker shows on the list select the device and connect with mobile phone.
5. After pairing you are ready to use the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I am a technical graduate in a field of engineering. For a technical support I have a knowledge about the devices and it will be beneficial for the organization too.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |