Subject: Tech Support Candidate - Vivek Singh
From: Vivek Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 01:13:15 -0500

| | Tech Support Test

Name | Vivek Singh
E-mail | [email-masked]
Phone Number | (110044) 9990055677
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sakshem IT Solution Pvt. Ltd. | Desktop Support Engg | 31 March 2020 | 25000
Previous Employer 1 | Bharti Airtel | ORT Engg | 28 Oct 2019 | 23000
Previous Employer 2 | Microsense india pvt ltd | IT executive | July 207 | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.We have to check internet connectivity.
2. We have to check website link.
3. Then check browser setting.
4. We also doing to remove system temp files.
5. If still issue getting then check with other network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth speaker switch.
2. Check Bluetooth speaker mode.
3. Go to phone settings and turn on Bluetooth.
4. Check Bluetooth speaker name is getting or not in mobile phone.
5. If not getting Bluetooth name then remove old Bluetooth device from phone and search manually.

What according to you makes you a good candidate for customer service or technical support job? | Technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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