Subject: Tech Support Candidate - Neeraj Kumar
From: Neeraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 00:51:26 -0500

| | Tech Support Test

Name | Neeraj Kumar
E-mail | [email-masked]
Phone Number | (91) 8130866915
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Religare broking limited | Deputy Manager IT | NA | 27500
Previous Employer 1 | ilabs | Desktop support Engineer | 28/03/2019 | 19000
Previous Employer 2 | Planman Pvt Ltd | Customer support Engineer | 20/04/17 | 10000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Fist of all check the internet access internet is coming or not, if internet is coming, then check the proxy settings those use in organisation if proxy Is also correct, after we are coordinate with network team for the url access

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | According to me condidate knowledgement of the customer service and technical skills and communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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