Subject: Tech Support Candidate - Neha Kumari Neha
From: Neha Kumari Neha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 00:38:35 -0500

| | Tech Support Test

Name | Neha Kumari Neha
E-mail | [email-masked]
Phone Number | (91) 7903255915-
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Near Shaheen Bagh metro station
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Working on ticketing tool, O365, basic computer troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rivigo services Pvt.ltd. | System engineer | | 26000/-
Previous Employer 1 | Team computers Pvt. Ltd | Service desk | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check with user that internet is working on his/her computer. Second if not working i will ask user to connect lan properly if he/she is using wifi I will guide according..
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, power on the speaker. And power on the bluetooth button in speaker and phone both. And pair the bluetooth and then it's connected.
What according to you makes you a good candidate for customer service or technical support job? | From my prospective, if customer talk with us and he/ she is very satisfied with us when he / she is talking this makes me a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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