Subject: Tech Support Candidate - Akash Anand
From: Akash Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 13:43:49 -0500

| | Tech Support Test

Name | Akash Anand
E-mail | [email-masked]
Phone Number | (91) 8130292129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tagore Garden
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maco Infotech Ltd | Executive Software Support | NA | 28400
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check in new tab that another website is working or not. I'll make sure that I've an active internet connection. I'll check website in another browser also. I'll clear all cache and cookies of the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Open Setting in
2 go to Bluetooth
3 click on turn on
4 turn on speaker
5 find devices on phone
6 select device want to connect

What according to you makes you a good candidate for customer service or technical support job? | I'm polite to customer and never get irritate from their problems. I'm trying to resolve all the queries from customers
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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