Subject: Tech Support Candidate - INDERJEET JUNEJA
From: INDERJEET JUNEJA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 12:08:27 -0500

| | Tech Support Test

Name | INDERJEET JUNEJA
E-mail | [email-masked]
Phone Number | (91) 7206868884
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | KARNAL
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SONA ENTERPRISES | ASST. I.T. MANAGER | 30-08-2018 | 15000
Previous Employer 1 | PLANMAN HR PVT LED | EXECUTIVE MONITORING | 31-10-2016 | 13000
Previous Employer 2 | ITCONS E SOLUTIONS PVT. LTD | I.T. ENGINEER | 16-07-2015 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the Internet connection in Control Panel/Settings. I will check the default the LAN cable or NIC card. if needed, check with the ISP if internet is not working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth on your Mobile from settings.
2. Search for nearby Bluetooth devices.
3. Select the appropriate device which is Bluetooth speaker.
4. Pair with the device using Authentication if required

What according to you makes you a good candidate for customer service or technical support job? | He/She must be able to resolve the issues of customers/client.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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